Last night I settled down to watch Mary Portas’ new programme on Mystery Shopping and watched as Mary began to in her words trying and fix Britain’s “broken customer service”.
The show focused on the fast fashion retailers, H&M, New Look etc and Mary went into the stores wearing a microphone, hidden camera and a wig. The results were not really surprising for anyone who has ever shopped in these stores.
The stores themselves were messy and disorganised and the staff appeared at best disinterested and at worst frankly rude. […]