Providing excellent customer service may not always be easy, but with the right skills and attitudes in place it can actually be relatively “simple”.   GA Training’s customer service courses are designed to ensure that the process of exceeding your customer’s expectations is always simple and easy to implement.

From best practice customer service through to dealing with difficult customers and handling complaints, GA Training has the right training solution to meet your customer service training needs either as an individual or an organisation.

GA’s customer service training courses are motivational, highly practical, instantly applicable to your every day role and will ensure that you exceed customer expectations at every possible opportunity.

We have had the pleasure of working with individuals and organisations in both the public and private sector for almost 20 years now. GA’s customer service training programmes ensure that the necessary skills, attitudes and behaviours are all in place enabling you to deliver excellence in customer service at all times.

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Customer Service by Telephone

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Customer Service Face-to-Face

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Customer Service in Credit Control

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Dealing with Difficult Customers

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Excellence in Customer Service

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Handling Complaints Training

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Public Sector Customer Service

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Written Skills of Customer Service

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GETTING IN TOUCH

We would welcome the opportunity to discuss your current training requirements in more detail.

Or simply use our short online contact form and one of our skilled consultants will be pleased to take a more detailed brief from you and advise you on the best solution.

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FAST EFFECTIVE READING
Save up to 2 hours per day!

Do you feel swamped by the amount you have to read?  Do you lose concentration, become easily distracted and forget much of what you have just read?

Would you like to double and in some cases treble your existing reading speed, whilst learning to concentrate better, understanding and retaining more of what you read?

If you answered yes to some or indeed all of the above questions then you should talk to us about our Fast Effective Reading course.

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TESTIMONIALS

Customer service training is a real experience with GA. Because the training was so enjoyable, we found that all our customer-facing staff were fully engaged on the day and we saw tangible changes in behaviour throughout the course. Not only that, but the staff were all fired-up to get back to their jobs to put all the learning into place.

The style of the trainer really suited our organisation and they were great at getting the best out of the staff on the day.

Allerdale Borough Council
As a direct result of having GA deliver their customer service training, we have dramatically increased our professionalism and call handling resolution capability. The customer services teams are now better motivated and equipped to handle both the diverse nature and sheer volume of calls and correspondence.
London Borough of Bexley
Extremely professional throughout the tendering process and they also clearly made every effort to understand our business and our objectives – including our desire to ensure we achieved a worthwhile return on the investment we were about to make!

They undertook a very comprehensive assessment of our current performance – both before and after the training – and we were confident that we would be able to see tangible changes in the behaviours, capability – and hence, effectiveness of our customer services teams.

Our expectations have been well exceeded and our customer services team is certainly now better able to deal with the demands and needs of our customers, they feel more confident and this training has clearly helped to generate greater job satisfaction. We will certainly use GA Training again.

Beko