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Dealing with Difficult Customers

Are you looking for dealing with difficult customers training to ensure each challenging situation is dealt with in a confident, professional way and ultimately has a positive outcome?


GA Training’s dealing with difficult customers training course is unique because it focuses on both the customer's point of view but without forgetting the needs of the person or team that is serving them.

From the customer’s point of view, as a result of this course, they will always be dealt with by friendly, yet professional staff who are constantly searching for a mutually agreeable solution.  From the customer service advisor’s perspective they will be given the tools and techniques to protect themselves at all times, manage stress and continue to be a vital member of the team.

Difficult situations are unavoidable but each one presents an opportunity for the customer service advisor or team to turn the situation round into a positive outcome for both parties.  As a result of this course delegates will recognise the benefits of transforming situations and be aware of their own responses and their impact.

Whether the majority of difficult situations you experience are over the phone, face-to-face or in writing this course will ensure that you have the necessary skills to handle any type of situation.

Training Options

GA Training delivers its dealing with difficult customers training course to groups on an in-company basis or as pre-scheduled open courses for individuals.  Use the find out more box at the bottom of this page and you will access the course programme and open course dates. 

We guarantee that our dealing with difficult customers training will dramatically reduce the need for escalation and ensure each situation is dealt with in a highly professional yet friendly way.

Don't just take our word for it however:


“I personally would like to stay thank you so much for this course which has helped me think more clearly, be more positive in every situation and more professional overall. I will recommend this course to all of my colleagues, both staff and managers." 
London Borough of Bexley



Getting in Touch

If you would like to discuss your dealing with difficult people training needs with someone straight away please call us at any time on 0845 130 5714 and you will be put straight through to one of our experienced consultants.

Alternatively if you would prefer you can email us at info@ga-training.com or fill out our simple online contact form and one of the team will get straight back to you.



We are confident that we will have the right customer service training programme to meet your current needs and if a course does not already exist that exactly matches your requirements as well as your desired outcomes then we will build one for you.