Duration
1 day
What is this course about?
Customer service can be delivered in a number of different ways. When writing is the best option, companies and individuals can often be let down by shortcomings in this area. This course aims to increase the confidence of the writer by suggesting helpful strategies; refreshing forgotten skills and plugging any gaps in grammatical knowledge.
Key topics covered
- Strategy for success – clarifying goals
- An ideal specification for the company’s written work
- Emails, personal letters, standard letters
- Avoiding verbal tics and overused expressions
- Planning and structure to save time
- Use of language – words, phrases, clauses, sentences, paragraphs
- Common grammatical errors
- Tightening style and self editing Tone – intention and perception
- What impresses the customer?
Who would benefit?
The course would benefit anyone who has to communicate with their customers in writing.
Objectives
You will learn to:
- choose when writing is appropriate
- plan and structure to save time
- develop templates that work for different situations
- establish on what to concentrate in a pressurised business world
- use words confidently, reflecting those the customer likes to hear
- make sure spelling is accurate and punctuation is helpful
- develop a style suitable for the customer
- ensure that the message is crystal clear and the tone fits the situation
Key topics covered
Below is an indication of content for this course however this will be tailored to your exact requirements using your own written material as examples throughout.
- Strategy for success – clarifying goals
- An ideal specification for the company’s written work
- Emails, personal letters, standard letters
- Avoiding verbal tics and overused expressions
- Planning and structure to save time
- Use of language – words, phrases, clauses, sentences, paragraphs
- Common grammatical errors
- Tightening style and self editing Tone – intention and perception
- What impresses the customer?
In-company training
Are you interested in running this course for your team or organisation?
This programme can be delivered on a date of your choice and at a location of your choice, in other words exactly where and when you need it!
From the outset we will provide you with expert advice and you will be assigned your own personal training adviser who will stay with you throughout the process. Every team is different so we will provide you with a tailored training programme, designed around your team’s needs and focused on your desired outcomes.
All courses are followed up by a full training evaluation report and certificates of learning for each delegate. For groups of up to 12 delegates per course, our in-company training is a very cost-effective way to develop your people and improve team performance.
Get in touch today for a full quotation to suit your budget. To discuss your requirements in more detail with one of our friendly advisers please call on 0845 130 5714 or email one of the team at info@ga-training.com. Alternatively you can complete the short contact form below.
Getting in Touch
If you would like to discuss your customer service training requirements with someone on the phone, please call us on 0845 130 5714 and you will be put straight through to one of our friendly advisers who will be pleased to assist you further.Alternatively if you would prefer you can email us at info@ga-training.com or fill out our simple online contact form below and one of the team will get straight back to you.
If the exact solution does not already exist in our portfolio we will design something specifically for you.