Customer Service? There’s an App for that
According to Apple there is an app for just about anything and everything you ...
Cutting Customer Service Training – a recipe for disaster!
In a recent article by Jo Causon, Chief Executive of the Institute of Customer ...
De-humanising Customer Service
Regular readers of this blog will know that here at GA Training we are ...
Interview with Radio 5 Live
I was very pleased to be interviewed on BBC Radio 5 Live’s Drive Time ...
