Resources

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Customer Service? There’s an App for that

According to Apple there is an app for just about anything and everything you ...

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Cutting Customer Service Training – a recipe for disaster!

In a recent article by Jo Causon, Chief Executive of the Institute of Customer ...

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De-humanising Customer Service

Regular readers of this blog will know that here at GA Training we are ...

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Interview with Radio 5 Live

I was very pleased to be interviewed on BBC Radio 5 Live’s Drive Time ...

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Let me say this only once; we’re too busy to serve you!

If you’ve ever had the bad fortune of having to report a faulty mobile phone ...

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30 years in training