Fill out our simple online contact form and one of the team will get straight back to you.


1 day

What is this course about?
This course is designed to equip line managers with the knowledge they need to handle disciplinary and grievance issues. The format of the day will be a series of presentations and practical exercises drawn from real-life examples. The style will be highly interactive with questions and discussion encouraged throughout.

Key topics covered

  1. Welcome and introduction
  2. The law on discipline and grievance
  3. Managing the disciplinary process
  4. Starting the process
  5. The disciplinary hearing
  6. Reaching the right decision
  7. Handling grievances
  8. Final questions and round-up

Who would benefit?

  • Managers
  • Teamleaders
  • Anybody with responsibility for other members of staff

At the end of the workshop, delegates will be able to:

  • Explain why their company has a disciplinary procedure
  • Explain the key stages of each procedure and know when to move between the stages
  • Define key terms
  • Prepare, structure, conduct and record a disciplinary interview
  • Complete the disciplinary documentation
  • Describe the role and responsibilities of line managers and personnel in dealing with disciplinary situations

Key topics covered

1. Welcome and introduction

  • Setting objectives for the day

2. The law on discipline and grievance

  • Unfair dismissal law in the UK
  • The statutory dispute resolution procedures
  • The importance of in-house procedures
  • The duty to address grievances

3. Managing the disciplinary process

  • Principles of natural justice in the disciplinary process
  • Distinguishing between disciplinary and capability issues
  • Identifying examples of gross misconduct

4. Starting the process

  • Resolving difficulties informally
  • Accusations of misconduct
  • Carrying out a reasonable investigation
  • Deciding to invoke the disciplinary procedure
  • The invitation to the meeting – what information must the employee be given?

5. The disciplinary hearing

  • Timing and location of the meeting
  • Roles and responsibilities
  • Structuring the hearing effectively
  • The right to be accompanied and the role of the representative

6. Reaching the right decision

  • Weighing up evidence
  • Reaching a clear conclusion
  • Deciding on the appropriate penalty – warning or dismissal
  • Drafting warnings
  • Considering mitigating factors
  • The importance of consistency

7. Handling grievances

  • What constitutes a grievance?
  • Following the appropriate grievance procedure
  • Conducting the grievance meeting
  • Reaching a decision
  • The right to appeal

8. Final questions and round-up

  • Review of the day’s objectives

In-company training

Are you interested in running this course for your team or organisation?

This programme can be delivered on a date of your choice and at a location of your choice, in other words exactly where and when you need it!

From the outset we will provide you with expert advice and you will be assigned your own personal training adviser who will stay with you throughout the process. Every team is different so we will provide you with a tailored training programme, designed around your team’s needs and focused on your desired outcomes.

All courses are followed up by a full training evaluation report and certificates of learning for each delegate. For groups of up to 12 delegates per course, our in-company training is a very cost-effective way to develop your people and improve team performance.

Get in touch today for a full quotation to suit your budget. To discuss your requirements in more detail with one of our friendly advisers please call on 0845 130 5714 or email one of the team at Alternatively you can complete the short contact form below.

Getting in Touch

If you would like to discuss your discipline and grievance training requirements with someone on the phone, please call us on 0845 130 5714 and you will be put straight through to one of our friendly advisers who will be pleased to assist you further.

Alternatively if you would prefer you can email us at or fill out our simple online contact form below and one of the team will get straight back to you.

If the exact solution does not already exist in our portfolio we will design something specifically for you.