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Enquiry

Duration
1 day

What is this course about?
The last decade has seen a considerable change in the role of the PA / Secretary in business. This programme has been designed to help you understand your role as a PA in business today and maximise your effectiveness within it. The course will undoubtedly improve and enhance your existing skills and enable you to manage your boss more effectively!

Key topics covered

  1. Identifying changes in the secretary’s role in the last 10 years
  2. Workshop to identify the key changes
  3. Identifying the key elements of the skill sets required to help you function effectively as a PA
  4. Is the computer a friend or enemy?
  5. Organisation skills
  6. Define the negotiables
  7. Time management
  8. The role of the email in today’s culture
  9. People management
  10. Understanding project management
  11. Manage your boss more effectively
  12. Be more assertive in your role
  13. The PA charter


Who would benefit?
Anyone currently in a secretarial or PA role and those who are moving into the role in the near future.

Objectives
The course aims will enable you to:

  • Identify the changes in the secretary’s role in the last 10 years
  • Define the important role of the modern PA
  • Identify and discuss the key elements of the skill sets required to function effectively as a PA
  • Manage your boss more effectively
  • Be more assertive in your role
  • Manage your time more effectively


Key topics covered

1. Identifying changes in the secretary’s role in the last 10 years

2. Workshop to identify the key changes

  • This will be an opportunity for the delegates to share their experiences and agree a common purpose that the role is changing and the need to adapt to this

3. Identifying the key elements of the skill sets required to help you function effectively as a PA

4. Is the computer a friend or enemy?

  • What are the skill-sets common to all?
  • Workshop: Identifying system requirements
  • Identify key systems
  • Tips and tactics

5. Organisation skills

  • The art of being a good organiser
  • Establish ground rules with your boss
  • Forms of communicating
  • The art of delegation

6. Define the negotiables

  • What is negotiable?
  • The seven step process
  • The fundamentals of negotiation
  • Achieving the win-win
  • Rules of good negotiation
  • Workshop

7. Time management

  • Workshop: Identifying the key to good time management
  • The principles of time management
  • Benefits
  • How to minimise stress
  • The art of prioritisation

8. The role of the email in today’s culture

  • Use of email
  • The negatives
  • The benefits
  • Using email effectively

9. People management

  • Managing change
  • The importance of confidentiality
  • The art of communication
  • How to deal with difficult people

10. Understanding project management

  • The key concepts
  • Planning procedure
  • Implementation

11. Manage your boss more effectively

  • Identify general strengths / weaknesses
  • Time manage your boss
  • 360-degree review
  • Working together to improve efficiency and productivity
  • Workshop – PA and boss discussing an issue

12. Be more assertive in your role

  • Understand the power of the role
  • Work with not against key personnel
  • White knight principle
  • Useful tips

13. Provide the delegate with a PA charter

  • Identify key guidelines to become an effective, efficient and indispensable PA


In-company training

Are you interested in running this course for your team or organisation?

This programme can be delivered on a date of your choice and at a location of your choice, in other words exactly where and when you need it!

From the outset we will provide you with expert advice and you will be assigned your own personal training adviser who will stay with you throughout the process.  Every team is different so we will provide you with a tailored training programme, designed around your team’s needs and focused on your desired outcomes.

All courses are followed up by a full training evaluation report and certificates of learning for each delegate. For groups of up to 12 delegates per course, our in-company training is a very cost-effective way to develop your people and improve team performance.

Get in touch today for a full quotation to suit your budget.  To discuss your requirements in more detail with one of our friendly advisers please call on 0845 130 5714 or email one of the team at info@ga-training.com.  Alternatively you can complete the short contact form below.

Getting in Touch

If you would like to discuss your PA development training requirements with someone on the phone, please call us on 0845 130 5714 and you will be put straight through to one of our friendly advisers who will be pleased to assist you further.

Alternatively if you would prefer you can email us at info@ga-training.com or fill out our simple online contact form below and one of the team will get straight back to you.

If the exact solution does not already exist in our portfolio we will design something specifically for you.

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