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1 day

What is this course about?
Employees are expected to be proficient at managing their work relationships effectively – whether with their managers, peers, staff, customers or clients. However, with increasing workplace demands to be more efficient, more cost-effective, more environmentally conscious, and more customer-focused employees can find that this creates conflict with others’ needs and may result in deteriorating relationships.

This course offers the delegate the opportunity to learn their personal strengths when dealing with other people when everything is going well and to discover how they change when things are going wrong and conflicting needs occurs.

Using their understanding from the Strengths Deployment Inventory® delegates will be able to improve relationships and co-operation by developing and managing their personal strengths and fine-tuning their behaviour. This long established inventory is colour coded which makes it memorable and therefore much easier to transfer course learning.

Key topics covered

  1. Programme objectives & overview
  2. The why, what and how of work
  3. The strength deployment inventory ® (SDI®)
  4. The 7 motivational value systems (MVS)
  5. Conflict situations
  6. Unwarranted conflict situations
  7. Conflict recognition and resolution
  8. Feedback

Who would benefit?
Any individual wanting to understand and improve a work relationship.

By the end of the day delegates will have:

  • Discussed the dynamics of technical & people skills at work
  • Identified interdependent relationships at work & what gets in the way of these working effectively
  • Reviewed two components of what makes human beings feel worthwhile
  • Discussed 7 Motivational Value Systems (MVS)
  • Identified their preferred pattern
  • Discussed warranted and unwarranted conflict
  • Described ways to recognise and resolve conflict
  • Identified ways to give and receive feedback

Key topics covered

1. Introductions

  • Programme objectives & overview
  • Personal objectives

2. The why, what and how of work

  • Technical competence versus human dynamics
  • Relationship dependency – you can’t succeed by yourself
  • Motivation – the key concepts

3. The strength deployment inventory ® (SDI®)

  • SDI® concept
  • Completion of the SDI®

4. The 7 motivational value systems (MVS)

  • Compare behaviour to motivation
  • Outline each MVS
  • Scoring and plotting SDI® results
  • Motivational values & their rewarding environments
  • Comparison between differing patterns of motivation
  • Predicting relationship interactions

5. Conflict situations

  • What triggers conflict generally
  • Identification of personal triggers
  • Definition of two types of conflict (warranted & unwarranted)
  • Plotting the movement of the individually in conflict situations

6. Unwarranted conflict situations

  • Unwarranted conflict – sharing the goal but not the approach to the goal
  • How to achieve agreement using the Motional Value System of others

7. Conflict recognition and resolution

  • The 3 stages of the conflict sequence
  • Recognising behaviours in the first stage of conflict
  • Identifying the most effective behaviour to resolve the conflict

8. Feedback

  • Guidance on giving feedback – when, where, and how (phrases / tone / body language)
  • Guidance on receiving feedback – how (phrases / tone / body language)
  • What to do if you disagree with the feedback

9. Action

  • Plans for using in the work place
  • Summary

In-company training

Are you interested in running this course for your team or organisation?

This programme can be delivered on a date of your choice and at a location of your choice, in other words exactly where and when you need it!

From the outset we will provide you with expert advice and you will be assigned your own personal training adviser who will stay with you throughout the process.  Every team is different so we will provide you with a tailored training programme, designed around your team’s needs and focused on your desired outcomes.

All courses are followed up by a full training evaluation report and certificates of learning for each delegate.  For groups of up to 12 delegates per course, our in-company training is a very cost-effective way to develop your people and improve team performance.

Get in touch today for a full quotation to suit your budget.  To discuss your requirements in more detail with one of our friendly advisers please call on 0845 130 5714 or email one of the team at  Alternatively you can complete the short contact form below.

Getting in Touch

If you would like to discuss your sales skills training requirements with someone on the phone, please call us on 0845 130 5714 and you will be put straight through to one of our friendly advisers who will be pleased to assist you further.

Alternatively if you would prefer you can email us at or fill out our simple online contact form below and one of the team will get straight back to you.

If the exact solution does not already exist in our portfolio we will design something specifically for you.