Mary Queen of Shops
I am very interested in a programme scheduled to air tonight with Mary Portas (the Queen of Shops) regarding customer service. As a provider of customer service training we at GA Training are always interested to find out what is really going on out there in the world and this programme should therefore be well worth watching.
People will know Mary from her “Queen of Shops” programme that was aired fairly recently where she went into small shops and tried to help them turn their business around. Mary met with a great deal of hostility and resistance from the majority of people she tried to help but most were turned around eventually. This approach was very much focused internally on the business to start with and often included a return to traditional values.
[…]